What difference have we made this year?

We're proud of what we have achieved this year! Our volunteers have worked hard to ensure your experiences are heard by the right people and changes can be made as a result.

If you want to know the details about what we've achieved in the past year and what we will be focusing on for the year ahead, then this is the document for you.

You can read a few examples of how we have helped people who have called our Helpline and the difference we've made to services. You'll also get to hear from our wonderful volunteers about what they are proud of this year.

Take a read and let us know what you think .

The highlights

We'd had lots of great moments last year but here are a few key highlights. In 2020 - 2021 we;

made life a little bit easier for Personal Assistants
ensured PPE is free for all Personal Assistants
ensured Care Homes got their voices heard by the right people
helped Hidden Carers to get support

Thank you!

Thanks to everyone who has taken the time to pick up the phone, drop us an email, or text. We've heard from more people than ever before. All of you have shared your stories of using Medway's health & social care services. You told us what's good and what's not so good.

We've been able to use your stories to help improve services for other people.

Please don't stop sharing your stories with us. Without you, we couldn't make any difference!

Tell us your story