We wanted to understand more about the issues people are facing when using the community mental health service.
At the same time, the Care Quality Commission inspected the service and identified areas that needed to improve. Following that inspection, we have been working with the organisations which commission and provide the community mental health service to gather feedback from the people who use the service.
We visited six clinics in partnership with Healthwatch Kent across Medway and Kent and have spoken to 89 people about their experience.
Three findings from our research:
- Most people felt involved in their care.
- Telephone calls were not answered in an efficient manner.
- People told us they hadn't found the mental health crisis service helpful when they experienced a crisis.