1. We hope you like our new look!

    News -

    We've set up a new freephone Helpline so do contact us with all your experiences

  2. State of the Nation by the Care Quality Commission

    News -

    Today the Care Quality Commission have published their State of the Nation report which is their annual assessment of health and social care services across the country.

  3. How do I make a complaint about the NHS?

    Advice and Information -

    The NHS complaints process was paused during the Coronavirus pandemic, but from today NHS England has advised NHS hospitals and services that unless there are exceptional circumstances, their complaints processes must restart.

  4. Have Your Say

    Advice and Information -

    Let us know your feedback for health and social care services, either as a Kent or Medway resident.

  5. We take your views to Parliament

    News -

    Last week, we travelled to London to join forces with more than 100 fellow local Healthwatch organisations at our annual parliamentary reception. It was an opportunity to raise the real life concerns of Medway residents with MPs.

  6. Annual Report January/March 2021

    Report -

    Welcome to our annual report for January 2020 to March 2021

  7. Tell us what you think we shoud be focusing on

    News -

    Today we are in Rochester chatting to Medway residents about that they think we should be focusing our efforts on next year.

    Come and see us and tell us your thoughts.

  8. Giving thanks to our volunteers

    News -

    Although we can't see our volunteers face to face this week, that doesn't stop us from thanking our Volunteers this Volunteers Week.

  9. Healthwatch Medway Annual Report 2019/20

    Report -

    Our annual report is now published for you all to read, so if you want to know a bit more about what we do and what we have achieved, take a look.

  10. What difference have we made this year?

    Report -

    We're proud of what we have achieved this year! Our volunteers have worked hard to ensure your experiences are heard by the right people and changes can be made as a result.

  11. What have we achieved this year?

    Report -

    Over 17,000 people came to us us last year to seek information or to share their story with us.

    Read about what we did with your stories and how we helped people.

  12. Celebrating excellence at the Healthwatch Recognition Awards

    News -

    32 people and organisations were winners last night at the prestigious Healthwatch Recognition Awards last night.

  13. Public consultation on Health Based Places of Safety

    News -

    In February 2023, Kent and Medway ICB and Kent and Medway NHS and Social Care Partnership Trust (KMPT) launched a public consultation on Health Based Places of Safety. These are the facilities KMPT provides for adults needing emergency care and assessment under Section 136 of the Mental Health Act.

  14. Our policies on information governance

    Report -

    Find out more about how we collect, process and store data.