News and reports

19,714 people came to us for clear advice and information about topics such as mental health and the cost-of-living crisis.

How do we make our decisions?

Conversations are taking place about a possible new mental health and counselling service in Medway, The proposal would see a new service in place within Medway Hospital to support people who arrive with mental health issues.

Every year hundreds of Medway residents receive support from the reablement service which helps them to regain skills and confidence after they have been ill. They are commissioned by Medway Council who asked us to gather feedback from people.

In Medway, Wellbeing Navigators supports hundreds of people to get the support that they need. They are commissioned by Medway Council. We were asked to gather feedback from people about their feelings about the service.

Over 17,000 people came to us us last year to seek information or to share their story with us.

Read about what we did with your stories and how we helped people.

Over 2,500 of you came to us in January to share your experience of using health and social care services or to seek information.

Nearly 100 people from Medway have talked to us about how easy (or not) it has been to get an appointment with an NHS dentist.

One of our statutory responsibilities is to act as a critical friend on public consultations. Our role is to ensure people have been involved and listened to as part of any public consultation.

One in 12 people have asthma. That means that thousands of people in Medway are dealing with the effects of asthma every day. We heard from some Medway residents about their story.

In April we published a report detailing the feedback we heard from five women and two men who had experience of living on the streets of Medway. They told us about the challenges they faced to get access to healthcare.

Last year, over 100 community pharmacists told us what life had been like for them during the first wave of the Covid pandemic. Now, we've gone back to them to see what lessons have been learned since our first report.