Our staff

Phill Thorne is our Community Engagement Lead.

He will be responsible for recruiting and supporting volunteers, managing the Steering Group, and increasing our visibility in Medway. Having only started the role at the end of February, Phill has already been working hard to set up new working relationships with stakeholders and planning engagement and events for the year.


Emma-Sue Willows, who was previously the Intelligence and Reporting Officer, is now the Strategy and Intelligence Lead. She will be responsible for maintaining relationships with ICB Board members, the Director of Public Health and Director of Adult Social Care and will be representing Healthwatch Medway on Strategic, System and Place level meetings and Boards. Emma will also be responsible for the monitoring of our contract obligations, report writing and data analysis, with project planning taking place jointly with Phill.


Marianne, Lynn & Sophie - Support, Information & Research

All three of these lovely people are on hand ready to take your call. They have big listening ears if you want to tell them what it was like last time you visited a health or social care service. They equally have lots of knowledge about how the 'system' works and can answer many of your questions about how to make a complaint or help you to understand what your rights are.

Drop them a line 


Our volunteers

Steering Group

Our Steering Group is made up of volunteers. Together they look at the information and feedback we are hearing from you and use that to determines our priorities and goals.

Their remit is to define, shape and implement what we want to achieve; and is a core part of our governance structure.

They meet on a monthly basis to determine how best to get the most impact from your stories.