Who we are and what we do

We are the independent champion for people who use health and social care services in Medway. We’re here to make sure that those running services, put people at the heart of care. 

Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.

We focus on ensuring that people’s worries and concerns about current services are addressed.

We work to get services right for the future.

How we work

We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.

Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.

You can also speak to us to find information about local health and social care services available to you.

Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 

How do we make our decisions?

Our Steering Group is made up of volunteers who come together every month to talk about our progress and determine our priorities. At the beginning of every year they agree what we will focus on and work with us to ensure we hear from as many people as we can and generate as much positive change as possible. They are a dedicated group of people and we are very lucky to have them.

Read the meeting minutes here 

Advice and information

Find out about more about how we can help you access the support you need to live well.

Find out more

Work with us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

Contact us