Bi-monthly, we work with Medway Maritime Hospital Patient Experience team and arrange for a patient at Medway Maritime Hospital to share their story directly with the Hospital’s Board of Directors.
We’ve arranged three sessions since January for patients to tell their story directly with the decision makers.
We’ve heard from Mr Gillies about the prehabilitation service to improve his fitness prior to an operation.
Then we heard about 94-year-old Audrey who had been a patient for 9 weeks following a broken leg.
We also heard from Alan whose son passed away aged 35 from cancer. The feedback from Alan and his family is being used to improve the facilities on Lawrence Ward for patients at the end of their life. Changes have already been made to provide family members with a sofa bed, soft lighting and music. Alan and his family have been involved in choosing the décor and personal touches in the room.