Spotlight on community equipment

We proactively gathered feedback about peoples' experience of using the community equipment service in Medway.
Report cover of the Spotlight on Community Equipment services. The cover is an illustration of a woman using a walking aid around the house.


In May 2019, we proactively sought feedback from people who are using community equipment across Medway. This service is currently provided by the Medway Integrated Community Equipment service or MICEs.

“I had a very good service. I had to replace some items but it only took three days.”
— Medway resident

Key findings in our report

We heard a range of feedback including: 

  • Challenges to get the right equipment at the right time
  • Deliveries being cancelled or changed with no notice
“My father was left for weeks without equipment. It meant my father’s discharge from hospital was delayed.”
— Medway resident


Everything we heard is detailed in our report below. Do continue to share your experiences of the community equipment service with us.

Healthwatch Medway report on Community Equipment

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us