Healthwatch Medway Annual Report 2019/20

Our annual report is now published for you all to read, so if you want to know a bit more about what we do and what we have achieved, take a look.
Healthwatch Medway annual report

Every year we are legally obliged to publish an annual report and this year is no different.

If you want to know more details about what we've achieved in the past year and what we will be focusing on for the year ahead, then check it out.

You can read a few examples of how we have helped people who have called our Helpline, the feedback we heard from young carers, and our work to ensure people who have had a stroke are involved in designing the new stroke services in Medway & Kent.

There’s also some examples of the great work our wonderful volunteers have done.

Take a read and let us know what you think .

We'd had lots of great moments last year but here are a few key highlights.

In 2019 - 2020 we;

  • supported 975 people
  • reached over 13,000 people
  • helped young carers to have their voice heard
  • ensured people who have had a stroke and their carers are involved in the design of the new stroke service

Thank you!

Thanks to everyone who has taken the time to pick up the phone, drop us an email, send a text, or stopped to chat at an event.

All of you have shared your stories of using Medway's health & social care services. You told us what's good and what's not so good. 

We've been able to use your stories to help improve services for other people.

Please don't stop sharing your stories with us. Without you, we couldn't make any difference!

Tell us your story


Click below to download a copy of our annual report.

If you need it in a different format, do get in touch on

Healthwatch Medway Annual report 2019-20

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