How do I make a complaint about the NHS?

The NHS complaints process was paused during the Coronavirus pandemic, but from today NHS England has advised NHS hospitals and services that unless there are exceptional circumstances, their complaints processes must restart.
NHS complaints

The Parliamentary and Health Service Ombudsman (PHSO) will also start accepting new health complaints and progressing existing ones from today (1st July).

NHS England is discussing with the PHSO and the Department of Health and Social Care the threshold should the NHS need to consider another pause in the event of a second wave either locally or nationally of COVID-19.

We can support you to know how to make a complaint

Making a complaint can be a challenging exercise and it can be confusing to know where to start.

We can explain the process to you and direct you to the right place to send your complaint.

We've also got lots of useful information on our website too. Click here for more info

Give our Helpline a call on 0800 136 656 or email 

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