Have you heard of NHS Talking Therapies? (Formerly IAPT)

Thousands of us use the mental wellbeing service every month to help us deal with anxiety and depression. If you, or someone you know, have used the service, we want to hear your story.

Improving Access to Psychological Therapies (IAPT), recently renamed as NHS Talking Therapies, wants to bring the voice of people who use the services to the heart of service development. Your feedback will be used to help shape and develop NHS Talking Therapies services and how they link into wider community mental health services. 

You need to read about this invitation to influence your service and share your thoughts if you are: 

  • Currently receiving therapy through NHS Talking Therapies  

  • Have been referred to NHS Talking Therapies and am currently on a waiting list 

  • Have been referred to NHS Talking Therapies in the past but was unable to use the service 

  • Previously received therapy through NHS Talking Therapies 

A survey has been co-produced by people who have used NHS Talking Therapies (Formerly IAPT) and the Mental Health Lived Experience Team hosted by EK360. 

EK360 is a community interest company based in Kent who work with health and social care organisations across Kent and Medway. 

To complete the survey and share your views click here
The current closing date for this survey is Friday 31st March. 

Your feedback will help us to shape the future of NHS Talking Therapies (formerly known as IAPT) across Kent & Medway. Recommendations will go to local NHS Talking Therapies providers about how the service can support its patients more effectively. 

The Mental Health Lived Experience Team are currently working with local commissioners to gather feedback about using the NHS Talking Therapies (formerly known as IAPT) service in Kent and Medway. 

All your feedback will be confidential and anonymised and will be used to inform the development of NHS Talking Therapies as well as the pathway between NHS Talking Therapies and Community Mental Health services as part of the Community Mental Health Framework Transformation. 

If you have any questions about the survey or would rather arrange a one to one chat with a member of the Lived Experience Team to discuss your experiences, please email livedexperience@ek360.co.uk and someone will be in touch with you in a few days. 


Your story is powerful 

Talk to Healthwatch about your experience with NHS Talking therapies (formerly IAPT) and other community mental health services. Tell us how you were looked after.  

Whatever your story, we want to hear it. Your story will help services improve. 

Tell Us Your Story 

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us